Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between BeresinAja("we", "service provider") and you as an individual or business entity that uses our services ("client", "you").

This provision comes into effect when you place an order, sign a project brief, make a down payment (DP), or use BeresinAja services in any form — whichever occurs first.

BeresinAja is a professional website creation service provider operating in Bandung, West Java, Indonesia. We are committed to providing high quality services with professional standards to MSMEs and businesses in Indonesia.

By continuing the transaction, you represent that you are at least 17 years old or have the legal capacity to enter into a binding agreement. If you are acting on behalf of a business entity, you declare that you have the authority to bind that business entity to this agreement.

BeresinAja provides professional website creation services specifically designed for the needs of MSMEs, entrepreneurs and small-medium scale businesses in Indonesia. Our services include:

• Website Design and Development — creating a website from scratch according to the client's business needs, including interface design (UI/UX), front-end and back-end development.
• Website Company Profile — a representative website that displays profiles, products/services, and business contacts.
• Online Store Website (E-commerce) — a complete online sales platform with product catalog features, shopping cart, and payment integration.
• Landing Page — single pages designed for conversions, suitable for promotion of specific products or services.
• Package Receive Complete — website with hosting, domain and maintenance fully managed by BeresinAja.
• Website Package Only — ready-to-use websites are submitted complete with source code for independent deployment by clients.

Full detailed specifications of each service and package are available on the page Prices & Packages. BeresinAja reserves the right to add, change or discontinue certain services with prior notice.

The BeresinAja service ordering process follows the following stages:

1. Initial Consultation — Clients contact BeresinAja via WhatsApp (081180896606) to explain your needs and the type of website you want.
2. Completing the Project Brief — Client fills out a brief form that includes business information, design references, required features, and completion targets. A complete and clear brief will speed up the work process and minimize revisions.
3. Offer and Package Confirmation — BeresinAja will provide package recommendations along with estimated costs and processing time based on the brief received.
4. Down payment — Once the client approves the offer, the project begins after the 50% down payment (DP) is received and confirmed.
5. Work Process — BeresinAja works on the website according to the agreed brief. Clients will receive regular progress updates.
6. Check and Revise — The website is displayed to the client for inspection. Clients can submit revisions according to the limits applicable to the selected package.
7. Payment and Handover — After the client approves the final result, the client pays the remaining payment. The website is then launched (go live) and/or the source code is submitted.

Orders are considered valid if the client has filled in the project brief and made a down payment. BeresinAja reserves the right to refuse orders that do not comply with our capacity or service policy.

Payout Structure: Payment is made in two stages:

• Down Payment (DP) — 50% of the total project cost, paid before work begins.
• Repayment — 50% the remaining costs are paid after the website is completed, has been approved by the client, and before the website is launched or the source code is submitted.

Payment Method: Payment is made via bank transfer or e-wallet. BeresinAja's official account number is only informed via BeresinAja's official WhatsApp (081180896606). Be wary of parties acting in the name of BeresinAja and asking for payments to other accounts.

Payment Confirmation: Payment is considered valid once the funds are received and confirmed by BeresinAja. Confirmation is done via WhatsApp by including proof of transfer. BeresinAja is not responsible for delays or failures in transactions due to banking system disruptions.

Delay in Repayment: If the client does not make payment within 7 calendar days after the website is declared complete and approved, BeresinAja has the right to withhold delivery of the website, source code, and/or hosting access until payment is paid in full.

All costs are agreed in advance in writing. There are no additional costs beyond the agreed offer, unless otherwise agreed in writing.

BeresinAja offers several service package options that can be tailored to the client's needs and budget. Complete information regarding the features, specifications and prices of each package is available on the page Prices & Packages.

Pricing Policy:

• The applicable price is the price stated when the client confirms the order and pays the down payment.
• BeresinAja reserves the right to change package prices at any time without prior notice. Price changes do not apply retroactively to projects that are already underway (have already paid a down payment).
• Features or requirements that are outside the scope of the selected package will be subject to additional costs which will be communicated and approved by the client before implementation.
• Promotions and discounts are limited and cannot be combined unless stated otherwise.

For special needs or large-scale projects, BeresinAja opens up the possibility of offering custom prices. Contact us for further discussion.

Estimated processing time is calculated in hari kerja (Monday–Friday, excluding national holidays), starting after down payment is received and the project brief is filled in completely. WhatsApp chat service is available Monday–Saturday 09.00–21.00 WIB.

Estimated timeline per package:

• Starter Package — estimated 3–5 working days
• Professional Package — estimated 7–10 business days
• Premium Package — estimated 14–21 business days

The timeline above is an estimate and may change depending on the complexity of the project, the completeness of the material provided by the client (text, images, content), as well as the client's responsiveness in the review and approval process.

Client Obligations: The client is responsible for providing all required assets (logo, product photos, content text, etc.) within a reasonable time. Delays in submitting materials by clients automatically extend the project timeline and are not counted as delays on the part of BeresinAja.

Force Majeure: BeresinAja is not responsible for delays caused by events beyond our reasonable control, including but not limited to: natural disasters, prolonged power or internet outages, disease outbreaks, government policies, or infrastructure damage. In this case, BeresinAja will immediately notify the client and agree on a schedule adjustment.

Each package includes a predetermined number of revisions. The revision referred to is a minor change to the design or content that is still within the scope of the initial agreed brief.

Revision limit per package:

• Starter Package — 2 revisions
• Professional Package — 5 revisions
• Premium Package — Unlimited revisions during the 30 day guarantee period

What is meant by "one revision" is a feedback loop that includes a set of change requests submitted at one time. Clients are expected to collect all feedback in one review session for efficiency.

Out-of-Scope Revisions: Change requests that significantly alter the design, structure or functionality of the original brief are considered out of scope and will incur additional charges. BeresinAja will provide a cost estimate before making these changes.

Project Scope Changes: The addition of new features or pages that are not listed in the initial brief must be agreed in writing via an addendum to the agreement and can affect the timeline and cost of the project.

BeresinAja provides a guarantee 30 days of free technical support and bug fixes starting from the date the website is officially launched (go live) or handed over to the client.

What's covered under warranty:

• Fixed bugs or functional errors that occurred in features that had been worked on according to the brief
• Correction of displays that do not conform to the approved design
• Minor adjustments to text content (typos, minor information changes)
• Technical consultation via WhatsApp or email regarding website use

What is not covered under warranty:

• Damage resulting from modifications made by clients or third parties without BeresinAja's knowledge
• Addition of new features or significant design changes
• Problems that arise due to the hosting service or third party domain that the client chooses
• Cyber attacks, hacking or malware resulting from the client's negligence in maintaining access security
• Compatibility issues resulting from browser or operating system updates that occur after the warranty period has expired

The guarantee is limited and valid only for 30 days from delivery.

After Warranty Consultation: After the 30 day guarantee period ends, clients can still consult free of charge. Costs for changes, maintenance or new features will be informed in advance and carried out after the client approves.

Cancellation by Client:

• Before work begins (within 24 hours after the DP is received): 80% of the DP can be returned after deducting administration fees.
• After work has begun but has not yet reached 50%: DP cannot be returned (non-refundable) because there are already resource costs incurred.
• After work reaches 50% or more: The deposit is non-refundable and the client is obliged to pay 50% of the remaining payment as compensation for the work completed.

Cancellation by BeresinAja: If BeresinAja cancels an ongoing project through no fault of the client, then BeresinAja will refund the deposit in full along with reasonable compensation for the inconvenience caused.

Refund Process: Refunds will be processed to the client's designated bank account, within 7-14 working days after the refund request is approved.

Refund Request: Clients can submit a refund request by contacting BeresinAja via WhatsApp (081180896606) with the order number and reason for cancellation.

Bank administration fees (if any) related to the refund process are borne by the party requesting the cancellation.

Ownership of Final Result: After the client has completed all payment obligations (in full), full ownership rights to the website design and source code are handed over to the client. BeresinAja does not retain ownership rights to works that have been paid for in full.

Valid for Website Packages Only: Complete source code (HTML, CSS, JavaScript and related files) is handed over to the client after payment. Clients are free to use, modify and distribute the code for their business purposes.

Third Party License: Websites created by BeresinAja may use open-source components, fonts, icons or third-party libraries which are subject to their respective licenses (e.g. MIT, Apache 2.0, SIL Open Font License). Clients are required to comply with the terms of such third party licenses. BeresinAja will document third party licenses used in the project.

Client Content: Clients retain full rights to all content (text, images, logos, videos, etc.) they provide to BeresinAja. The client guarantees that they have legal rights or permission for all content submitted, and releases BeresinAja from all legal claims related to copyright infringement on the content provided by the client.

BeresinAja Portfolio: The client gives BeresinAja permission to display completed projects as part of our portfolio and marketing materials, unless the client specifically requests confidentiality (NDA) before the project begins.

Until payment is paid in full, all work results remain the property of BeresinAja and may not be used, duplicated or distributed by the client.

Hosting and domain terms differ based on the package the client chooses:

Beres Receive Package (Hosting by BeresinAja):

• BeresinAja provides and manages hosting servers for client websites during the active subscription period.
• BeresinAja is responsible for server maintenance, security updates and server uptime within reasonable limits.
• BeresinAja can assist with domain registration and renewal at a separate agreed fee.
• If a client stops subscribing to BeresinAja hosting, website data will be available for download for 30 days after the subscription period ends.

Website Only Package (Self Hosting by Client):

• Clients are solely responsible for selecting, paying for, and managing their own hosting services and domains.
• BeresinAja will assist with the initial deployment process to the client's hosting as part of the project handover.
• BeresinAja is not responsible for downtime, data loss, or technical problems that occur with the client's chosen third party hosting infrastructure.
• Clients are advised to choose a trusted hosting provider with uptime of at least 99.9% and responsive technical support services.

BeresinAja does not guarantee website compatibility with all hosting providers. Clients who use self-hosting are advised to consult with BeresinAja before choosing a hosting service.

General Disclaimer:BeresinAja provides services "as is" (as-is) and "as available" (as-available). We strive to provide the best results, but make no guarantee that the service will be free from interruptions, errors or deficiencies.

Limitation of Financial Responsibility: Under no circumstances will BeresinAja's total liability to the client for any claims arising from the use of the services exceed the amount the client has paid to BeresinAja for the project in question.

BeresinAja is not responsible for:

• Indirect business losses, lost profits, or loss of data resulting from the use or inability to use the website
• Losses due to downtime of third party hosting used by clients
• Client business performance, conversion rate, or SEO results — BeresinAja creates quality websites but does not guarantee specific business results
• Violations of laws or regulations resulting from content provided or directed by clients
• Losses arising from misuse of access by unauthorized parties due to security negligence on the client's side

Indemnification:The client agrees to release, defend and indemnify BeresinAja and its employees, partners and affiliates from all claims, losses, legal costs and demands arising from: (i) violation of these Terms & Conditions by the client; (ii) content or material provided by the client that violates the rights of third parties; or (iii) use of the website that violates applicable law.

These Terms and Conditions are created, interpreted and subject to Law of the Republic of Indonesia. All disputes arising from or relating to these Terms & Conditions will be resolved based on Indonesian law.

Dispute Resolution: If a dispute arises between BeresinAja and the client, the parties agree to first reach a resolution by deliberation and consensus within a period of 30 calendar days from the time the dispute was first submitted in writing.

If an amicable resolution is not reached, the parties can choose one of the following dispute resolution mechanisms:

• Mediation through mutually agreed mediation institutions; or
• District Court authorized in the Bandung region, West Java, Indonesia, as the legal domicile of BeresinAja.

This agreement is also subject to the provisions of applicable laws in Indonesia, including but not limited to:

• Law no. 11 of 2008 concerning Information and Electronic Transactions (ITE) and its amendments
• Law no. 8 of 1999 concerning Consumer Protection
• Law no. 28 of 2014 concerning Copyright
• Government regulations and regulations regarding applicable electronic transactions

BeresinAja has the right to change, update or revise these Terms & Conditions at any time in accordance with service developments, regulations or business conditions.

Change Notification: If material changes occur, BeresinAja will notify the client via:

• Update "Last updated" date at the top of this page
• Notification via email or WhatsApp for clients who are currently in an active project period
• Announcement on the BeresinAja website (beBeresinAja.net)

Changes to Terms & Conditions are effective 7 days after publication, except for changes required by law which are effective immediately.

Continued Use of the Service:Use of BeresinAja services after changes to the Terms & Conditions are published is deemed to be your agreement to the updated conditions. If you do not agree to the changes, you have the right to stop using our services.

For projects that are ongoing at the time changes are made, the applicable provisions are the provisions agreed upon when the order is made, unless otherwise agreed in writing by both parties.

If you have questions, complaints, or need clarification regarding these Terms & Conditions or the BeresinAja service, please contact us via: